Frequently
Asked Questions
Have
a question? You're likely not alone. View commonly asked questions
on a range of topics, below:
New
Member Registration – How to Get Started?
Website
Use (Members-Only)
Meet
Entry/Payment (Members-Only)
Program
Info and Payments
P3
Service (Members-Only)
Gallery
(Members-Only)
Equipment
Hotline
Official
Apprentice Program
Board
Meetings
Hosted
Meets
Social
Fundraising
Other
New
Member Registration – How to Get Started?
Q: Which group should
I sign up for?
A:
Returning swimmers must have coach's approval before changing
practice groups. New swimmers should use information on the CW
Website (see Program
Info and all its related paged links) to narrow down their
choices, and then may attend trial practices and work with coaches
to find the best fit. Coaches will always make the final group
placement decisions.
Q: Where are the registration forms?
A:
All registration forms are available online via the Program
Info page of the website. Be sure to download and complete
the correct form for either a new swimmer, returning swimmer,
or swim development.
Q:
Where do I send my registration forms and check?
A:
Please mail registration forms and payment to Club Wolverine Swimming,
Inc., PO Box 130229, Ann Arbor, MI 48113. This address is on the
registration forms and on the footer of every website page. Unless
you're turning in your forms during in-person registratin (fall
registration only), this is the quickest way to get your froms
to the registrar. Please do not give them to a coach.
Q: As a new member, what do I do to get started?
A:
Welcome, new members! To get started with Club Wolverine, please
make sure you:
1) Provide your swimmer’s proof of times to the Head
Coach.
2) Register for the members-only area of the website. Click
"Register" from the upper right corner of any website
page and complete both brief online forms. Please allow a few
days for us to verify registration (you are paid and on the
roster) and set permissions, so don’t wait until last
minute. You cannot complete meet entry until this is done.
3) Complete a transfer form if you’ve trained/competed
under a previous USA Swimming-affiliated club. Send this form
directly to MI Swimming. The form and more information are available
via Fees and Payment
Policies.
4) Set up a PayPal account
for online meet entry. See the “Payment Policies &
Instructions” section of the Resources
page.
5)
When members-only access is set up (you'll get a confirming
email), access Meet Entry and
add each family swimmer. Once added, a swimmer's name can be
selected from a drop-down list during meet entry.
6) Review your Equipment
needs.
7) Browse the website to get familiar with information, particularly
Program Info (with related schedule
information) and Resources.
Back
to Top
Website
Use (Members-Only)
Q: I forgot my password! What do I do?
A:
Below the Login fields on the home page (lower left), click the
“forgot your password” link, and complete the form.
Your password will be auto-emailed to the email address on file
with your members-only account.
Q: I'm entering my Login/Password, but it's not
letting me in. Why?
A:
Password is case-sensitive. Be sure to enter your password EXACTLY
as you created it, with appropriate use of upper- and lowercase
letters. Also, after five failed attempts in 30 minutes, your
account auto-locks for security reasons. If this happens, use
the Contact Us form to request it be
reset.
Q: Can I change my password?
A:
Yes. From members-only navigation, click Profile
and complete the Change Password portion of the form.
Q: How can I change my email address or other
contact information?
A:
From members-only navigation, click Profile
and update the form.
Q:
Why require username/password to use the CW website?
A:
Members-only login protects the privacy of the young children
training with CW. Because our website draws traffic from all over
the country and around the world, each family's username and password
restricts access to team photos and club-proprietary applications
to ONLY registered Club Wolverine team members.
Q:
Do I need a username/password for each family member?
A:
Membership website registration is limited to ONE ACCOUNT
PER FAMILY. For ease of use, any member of your family logs in
under a single account.
Back
to Top
Meet
Entry/Payment (Members-Only)
Q: I don't have my swimmer's USA ID. Where do
I get it?
A:
Complete the Contact Us form, available
on the website, and this information will be emailed to you. For
your child's protection, USA Swimming privacy policies prevent
us from making this information publicly available. Swimmer IDs
follow this format: date of birth (MMDDYY format), first 3 letters
of first name, middle initial, first 4 letters of last name.
Q: Do I have to use online meet entry?
A:
No, although it is the club-preferred method and much more convenient
to you. If you choose not to use it, you can print a PDF of the
meet entry form and submit it to the club with a check attached.
Click Meet Entry (members-only)
for the PDF and access to instructions.
Q: How do you know my entry is paid?
A:
ONLY entries flagged as “paid” are downloaded for
the coaches’ creation of the actual Hytek team entry. When
you’ve completed PayPal
payment, you must click the “Return to Merchant” link
in PayPal to come back to
the CW Meet Entry application. This
flags your entry as “paid,” writes it to the database,
and ensures that it is part of the data download for the actual
team entry to the meet.
Q: How can I confirm that my swimmer is entered
in a meet?
A:
From Meet Entry, check the right-side
link (“view new signups for …”), look for your
PayPal receipt in your email
inbox, and check TM
Online a few days after the meet deadline.
Back
to Top
Program
Info and Payments
Q: How do I know
which training group is right for my child?
A:
Returning swimmers must have coach's approval before changing
practice groups. New swimmers should use information on the CW
Website (see Program
Info and all its related paged links) to narrow down their
choices, and then may attend trial practices and work with coaches
to find the best fit. Coaches will always make the final group
placement decisions. For a coach-to-parent discussion of your
child’s needs, please stop by a practice location for a
personal chat with a coach.
Q: Where is the training schedule?
A:
See Program Info for a link to the
Overview and Schedule.
This schedule is typically updated once each week.
Q: What are CW fees?
A:
Fees per training group are posted to Fees
and Payment Policies.
Q: How do I know which pool my swimmer will be
using?
A:
The Overview and Schedule,
available from the Program Info
page, details training facilities and practice times for all training
groups.
Q: What about refunds or prorations?
A:
Please see Fees and Payment
Policies for all payment-related club policies. Fees accommodate
adjustments for high school swim seasons but beyond that, fees
are not prorated nor refunded. Swimmers joining the club after
the season’s mid-point are required to pay 60% of the session
fee.
Back
to Top
P3 Service
(Members-Only)
Q: What is the P3 Policy?
A: The P3 Policy
is a program in which member families earn a target number of
points each year by volunteering at CW's hosted meets.
Q: Why do we have a P3 Policy?
A: The P3 Policy
is simply a way to ensure that all member families participate
in the running of our club's hosted meets, which is our primary
method of fundraising. Funds raised benefit every swimmer by reducing
fees, so it's important that every family participate.
Q: How many points do I need to earn?
A: The number of points that a family must earn
is determined by the practice group of the family's eldest swimmer.
Families with swimmers in Swim Development only are not required
to participate. Please see the P3
Policy to determine the target number of points for your family.
Q: How can I earn points?
A: Points are earned by volunteering to work
at the meets that are hosted by CW.
Q: What happens if I don’t earn my points?
A: If a family’s target is not reached,
a fee of $.50 per unearned point will be assessed.
Q: Who can I contact with questions?
A: Please contact Wendy
Ochoa, P3 Committee Chair.
Back
to Top
Gallery
(Members-Only)
Q: Where is the gallery located?
A: When a member is logged in, the Gallery
link is visible at the top of the page, below the site banner.
Q: Where do I send photos to be included in the
gallery?
A: Please send photos to Janet
Allen in .jpg format. We encourage your contributions!
Back
to Top
Equipment
Q:
Are there deadlines for orders that I should be aware of?
A:
All information about CW equipment can be found on the Equipment
Page of the website.
Q: Who do I contact with questions about equipment?
A:
Please contact Lori Riegger,
Equipment Committee Chair. (Remove
NoSpam from the end of Lori's
e-mail address in the To field of your e-mail)
Back
to Top
Hotline
Q: What is the hotline number?
A:
Please dial 734-332-9440.
Q: Who updates the hotline?
A:
Coaches update the hotline, typically every day.
Q: What happens
to the messages I leave on the hotline?
A:
Messages are checked infrequently and the preferred method of
communication is the "contact us" feature of the website.
Back
to Top
Official
Apprentice Program
Q: Who can I contact
to become an official?
A:
You can contact Fang Liu,
Officials Coordinator
Q: What steps are involved in becoming an official?
A:
By following these steps:
- Attending
an Apprentice Swimming Official Clinic.
- Taking
the On-Line Swimming Official test.
- Making
MI swimming Non-Athlete registration
- Finishing
min. 6 sessions of apprentice meets.
Q: Do officials get paid?
A:
CW
officials do not get paid at all CW meets, but they get service
points for the sessions they work. The normal official pay rate
is $40 per session.
Q: How often do I have to work if I am an official?
A:
You are required to work min. 4 sessions per year for maintaining
the certification.
Back
to Top
Board
Meetings
Q: How often are board meetings scheduled?
A:
Per club bylaws, meetings of the Board of Directors of Club Wolverine
occur monthly, and are typically held the first Monday of every
month. This schedule occasionally varies to accommodate other
scheduled club events. Notice of each regular meeting of the Board
of Directors is posted to the website under Events at least 7
days prior to the meeting.
Q: How do I contact board members?
A:
Please see the Board page
of the website for contact information of every Club Wolverine
Director.
Q: Are members allowed to attend board meetings?
A:
In accordance with club bylaws, “Members may and are encouraged
to attend meetings of the Board of Directors, except when Directors
are discussing sensitive personnel or membership issues (i.e.,
privacy and libel laws may be involved.)” Board meeting
conduct is governed by Robert’s Rules of Order.
Q: How can I get an item on the board meeting
agenda?
A:
In accordance with club bylaws, “Members may present issues
of concern to the Board at any meeting. The Board may designate
a specific time period during which this may occur.”
Q: How can I get a copy of the bylaws?
A:
The Bylaws of Club Wolverine are posted to the Resources
page of the website.
Back
to Top
Hosted
Meets
Q: How do I sign up to volunteer for a meet?
A:
Please see the P3 Policy page
of the website for information about volunteering for hosted meets,
and click the P3 Service link
(members-only) to sign up.
Q: Who do I contact with questions?
A:
Please contact Mary Fisher,
Volunteer Coordinator. Also see common questions
related to P3 Service.
Back
to Top
Social
Q: How do I find out about social events?
A:
All events are posted to the website’s Events
area, in the far-right panel of all website pages.
Q:
What kinds of social activities can I expect will be available
to my child?
A:
From in-person registration in the fall to the annual post-championship
spring banquet, the club tries to offer varied social activities
for groups of all ages. These include snacks and socializing during
in-person registration (fall only); holiday break activities such
as bowling, movies, or gym time; team dinners during travel meets;
training-group-specific activities to charge batteries before
spring championships; and the annual spring banquet. Poolside
social activities and summertime picnics are also coordinated
during long-course season.
Q: How do I volunteer to help organize social
events or offer ideas?
A:
Please contact CW Board Member Mary
Anne Jaeger, Social Committee Chair. (Remove
NoSpam from the end of Mary
Anne's e-mail address in To field
of your e-mail)
Back
to Top
Fundraising
Q: Who do I contact with fundraising ideas and
opportunities?
A:
Please contact Head Coach Bailey
Weathers.
Back
to Top
Other
Q: Who do I contact to volunteer to be on a committee?
A:
Feel free to contact any Board
Member for committee information.
Back
to Top
|