Frequently Asked Questions
View commonly asked questions on a range of topics, below:
How to join Club Wolverine
Q: How can I join Club Wolverine?
A: Congratulations on your decision. Here are the steps to follow:
1) Contact one of the CW Coaches and discuss with them your swimming experience. You can get a feel for which group might be right for you by visiting the Swim Programs page. The coach may ask you to attend a practice session to be evaluated. The practice times and locations for all groups can be found on the Practice Schedule page.
2) After agreeing with the coach on which group is right for you, click on Start Registration on the Home page. If you have questions while completing this form, contact Laura at LBowenCW@aol.com.
3) When the CW administrator processes your payment, your family account will be made ’Active’ and you will receive an email with your login password. Use your primary account email address as your login id to sign in to sign-in to the website to view areas not accessible to the general public.
4) If you’ve trained/competed under a previous USA Swimming-affiliated club, complete a Michigan Swimming Transfer Form. Send this form directly to Jan Cartmill at Michigan Swimming using the address on the form.
5) Spend some time reviewing all of the CW website – there is a lot of information available to you. If you have more questions, always feel free to ask one of the Coaches, Board Members or Committee Chairs. We are all available to help.
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Q: How am I billed for my CW charges?
A: On the 1st of each month, an invoice is generated for each swimming family. A link is emailed to you that allows you to see your specific charges and payments received. You must first sign-in to the CW website to be allowed to see your account.
Q: What does it mean when I receive an invoice email notification that says I have a balance due?
A. This means your CW account had charges posted since the previous invoice and that you need to make a payment to CW (if you have a balance of a zero or a credit, you don’t need make any payments for that month).
Q: How do I make a payment to CW?
A: You have two options;
1. Log into your CW account and enter your credit or debit card information.
2.Mail a check payable to CW directly to P.O. Box 130229, Ann Arbor, MI 48113.
You may also select to automatically have your invoice paid on the 1st of each month by selecting and following the instructions under ’Setup Auto Pay’ on the left-hand side of this webpage.
Q: Where can I see the detailed charges on my account?
A: After you’ve logged on, go to ’$ My Invoice/Payment’ tab. Under this tab, you can see current and past invoices and all payments you’ve made. You also can see any currently posted charges that haven’t yet been invoiced by going to the ’My Account’ tab as well.
Q: What kind of charges are posted to my CW account?
A: All meet entry fees charges, session charges for all Local group swimmers (that haven’t paid in full for the whole season), CW Family Fee charges (if you haven’t met your bi-annual obligation in March & August), any Volunteer Service charges (if you don’t meet your yearly obligation), and any Team Travel charges will all be posted to your CW billing account.
Q: When are my payments due and who do I contact if I have questions about my invoice?
A: All payments must be received by the CW Administrator by the 20th of the month you receive your invoice.
Failure to pay in a timely manner will result in email reminders and possible removal of your swimmer(s) from practice until the balance is paid. Please contact the CW Buisness Administrator or current CW Treasurer with questions.
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Website Operation / Member Directory
Q: I forgot my password! What do I do?
A: On the "Sign-In" page, click the link and your password will be emailed to you. Your password will be auto-emailed to the email address on file with your members-only account.
Q: Can I change my password?
A: Yes. After you sign in, click on "Change Pswd" near the top-right corner of the home page.
Q: How can I change my email address or other contact information?
A: After signing in, Click on "My Account" and change your personal information. Make sure to click "Save" at the bottom when you are done.
Q: Why require username/password to use the CW website?
A: Members-only login protects private information. Because our website draws traffic from all over the country and around the world, each family’s username and password allows access to their specific family account. Some portions of the website are activated by signing-in and are viewable only by registered Club Wolverine families.
Q: Do I need a username/password for each family member?
A: No. Membership is set up as ONE ACCOUNT PER FAMILY. A family account can cover multiple swimmers in that family.
Q: Sometimes, some of the choices on the top navigation bar of the website are missing. How do I see them?
A: Some parts of the website are visible only after you sign-in.
Q: How can I get a Member Directory?
A: First, you must sign-in with your member name and password. Then, click the "Members" tab under the main navigation bar. This will take you to the Member Search page. Here you can look up individual members or groups. Swimmer names, parent names, street address, email address and home phone number are visible for all members who have not indicated a preference under "My Account" to not be in the directory. To be removed from the directory, select "No, I do not want to participate" in the "Member Search" box. Note that if you are not in the directory you also can not see a directory of others.
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Q: How do I sign up to swim in a meet?
A: You will receive an email from CW when a meet becomes available for sign-up. Remember that there is a deadline for sign-up that is listed on the email and on the registration information on the website.
After signing-in on the CW website, click on the “Attend this Event" box under the meet of interest in the “Upcoming Events" section at the lower-right corner of the homepage.
Q: Which events should I sign up for?
A: Discuss with your coach which events are appropriate.
Q: Where do entry times come from?/Can I submit alternate entry times?
A: Entry times are generally a swimmer’s fastest legal time in an event recorded in our database. For some meets, such as the state championships, only the fastest times achieved in the last year are considered. A swimmer who does not have a time in an event may be entered by the coach with no-time or a time estimate from a similar event or a practice. If you have alternate times for the coach to consider such as times from a country club or high school meet, include them in the "Notes" section when you are signing-up for a meet.
Q: How do I know that my meet entries are accepted?
A: When you select your child’s desired events at a meet, they will have a status of “committed". Coaches will review, update and finalize all entries after the entry deadline. Once this process is completed, each swimmer’s status will change to "approved", typically within a few days of the entry deadline.
Q: How do I pay my meet fees?
A: Meet entry fees are automatically added to your account balance and will be included in your next month’s bill.
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Q: How do I know which training group is right for my child?
A: Returning swimmers must have coach’s approval before changing practice groups. New swimmers should use information at Swim Groups to narrow down their choices, and then may attend trial practices and work with coaches to find the best fit. Coaches will always make the final group placement decisions. For a coach-to-parent discussion of your child’s needs please stop by a practice location, contact a coach during their posted office hours (see "coaches" page) or send an email.
Q: When and where are practices for my child?
A: The Practice Schedule page shows the practice times and locations for all training groups. At the bottom of this page are links to maps for all practice locations as well as many typical meet locations.
Q: What are CW fees?
A: The Fee Schedule is located under the "Forms/Documents" portion of the "Membership Info" tab found on the left side of the homepage.
Q: What about refunds or pro-rated fees?
A: Each session typically has a mid-point at which a 50% pro-rated fee may be paid. A 5% discount is applied for swimmers who pay for the entire short-course or long-course season at the beginning. There is a payment plan option available for all families. See the registration forms for information on how to apply for the payment plan option.
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Q: What are the minimum volunteering requirements for each swimming family?
A: Click Here to see details about the necessary volunteering of time from each swimming family. This is typically accomplished by working at CW hosted swim meets.
Q: What other ways can I volunteer to support the club?
A: In addition to volunteering at CW hosted swim meets, many parents support the club by volunteering some of their time on one or more of the club committees. If you are interested, contact one of the Committee Chairs. Finally, members can also support CW as a member of the Board of Directors. Elections of Board members are conducted annually in August.
Q: Who do I contact to volunteer to be on a committee?
A: Feel free to contact any of the Committee Chairs – you can bet they will appreciate the offer.
Q: Who can I contact with questions about working at a CW hosted swim meet?
A: Please contact Mary Fisher, Volunteers Committee Chair.
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Club Wolverine Equipment
Q: Am I required to have specific Club Wolverine equipment?
A: No. We encourage our swimmers to wear a CW Speedo Team Suit & cap to show their affiliation, but all other equipment (suits, goggles, etc) is your personal preference.
Q: What CW apparel can I buy? Are there deadlines for orders that I should be aware of?
A: CW is a Speedo sponsored team and all equipment purchases are encouraged to be the Speedo brand. Up-to-date information about CW equipment and the ordering schedule can be found on the Equipment page of the website.
Q: Who do I contact with questions about equipment?
A: Please contact Gwen Klein, Equipment Committee Chair.
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Official Apprentice Program
Q: What is so great or important about being a swim official?
A: [CLICK HERE] to learn about why being a swim official is GREAT!
Q: What steps are involved in becoming an official?
A: By following these steps:
· Attending an Apprentice Swimming Official Clinic.
· Taking the On-Line Swimming Official test.
· USA swimming Non-Athlete registration
· Finishing a minimum of 6 sessions of apprentice meets.
Q: Do officials get paid?
A: CW officials do not get paid at CW meets, but they get volunteer service credit for the sessions they work. The normal official pay rate when working meets hosted by other clubs is $40 per session. You may also choose not to take the pay and apply it to your Family Fee.
Q: How often do I have to work if I am an official?
A: You are required to work a minimum of 4 sessions per year to maintain certification.
Q: Who can I contact for more information on becoming an official?
A: You can contact Fang Liu, CW Officials Coordinator
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Q: How often are board meetings scheduled?
A: Meetings of the Board of Directors of Club Wolverine occur monthly. Each regular meeting of the Board of Directors is announced on the News section of the website and is posted as an Event at least 7 days prior to the meeting.
Q: How do I contact board members?
A: Under the "About CW" tab, select the Board Members page for contact information of every Club Wolverine Board Member.
Q: Are non-board members allowed to attend board meetings?
A: Yes. Members may and are encouraged to attend meetings of the Board, except when Directors are discussing sensitive personnel or membership issues (i.e., privacy and libel laws may be involved.) Board meeting conduct is governed by Robert’s Rules of Order.
Q: How can I get an item on the board meeting agenda?
A: Members may present issues of concern to the Board at any meeting. A typical board meeting includes a block of time for member questions/comments near the beginning of the agenda.
Q: How can I see the CW bylaws?
A: The Bylaws of Club Wolverine are posted on the CW Policies page of the website.
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Q: How do I find out about social events?
A: All events are announced on the website’s “News" area at the lower left corner of the homepage. Also, check out the "General Calendar" on the CW Calendar tab. Some social events will require advance sign-up in the “Events" area at the lower right corner of the homepage.
Q: What kinds of social activities can I expect will be available to my child?
A: From in-person registration in the fall to the annual post-championship spring banquet, the club tries to offer varied social activities for groups of all ages. These include snacks and socializing during in-person registration (fall only); holiday break activities such as bowling, movies, or gym time; team dinners during travel meets; training-group-specific activities to charge batteries before spring championships; and the annual spring banquet. Poolside social activities and summertime picnics are also coordinated during long-course season.
Q: How do I volunteer to help organize social events or offer ideas?
A: Please contact Social Events Committee Chair.
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Q: What opportunities are set up to help me with fundraising?
A: The Family Fee page outlines several methods of fundraising that are already in place. These currently include purchase/sale of Entertainment Books, SCRIP and contracting sponsors for the CW hosted swim meets.
Q: Who do I contact with fundraising ideas and opportunities?
A: Please contact the Fundraising Committee Chair Randy Motyka.
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